Adobe Acrobat Pro. JavaScript error encountered. Click here for troubleshooting information. Do everything you can do in Acrobat Reader, plus create, protect, convert and edit your PDFs with a 7-day free trial.
Continue viewing PDFs after trial ends. If you want full compatibility with all versions of PDF documents, then the only original PDF viewer is from the source and that is Adobe. Adobe PDF documents are universally used in business, education and personal exchanges and the documents themselves can contain very rich graphics and diagrams. Firstly, Adobe Reader XI can be painfully slow at times and with the awesome amount of ability it packs into one program, I suppose it isn't too abnormal that it might at times slow down.
Still, there are many different free PDF readers available and many are choosing not to use Adobe. The benefits of running Adobe PDF Reader XI are negligible compared to many of the other options, so if you must, install this program. Otherwise, take a look around for some faster programs like Foxit's free PDF reader. When prompted to Open or Save the downloaded file, select the option to save it.
Then double-click the file to open it after it has downloaded completely. If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution.
If the temporary Internet file cache is too small to contain the file as it downloads, the download fails. Many factors, such as connection type and network traffic, affect download speed.
The following table provides estimated download times for different file sizes at typical connection speeds.
For faster downloads, avoid peak hours 9am to 6pm Eastern time. Demand for downloads can also be high the first week after a product release. Some products—typically applications that are about 1 GB or larger—require that you have a broadband Internet connection for download. Note: When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time.
Note: The estimates in this table assume ideal network conditions. Your actual download time can be longer. If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www.
Follow the steps below:. Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings. Go back to the trial download page, reload the page press F5 or click the Refresh icon , and click Download.
Visit the Adobe community forums to see if other users are experiencing similar download and installation problems. Visit the Downloading, Installing, Setting Up forum or find the forum for your product. Try posting your problem on the forums for interactive troubleshooting.
Note: When posting on forums, include your operating system and your product's version number in your message. Legal Notices Online Privacy Policy.
Troubleshoot download problems Search. All Apps User Guide. Select an article: Select an article:. Having trouble downloading non—Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non—Creative Cloud products.
Try this first. Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Can't download a non—Creative Cloud purchased product? See Troubleshoot Akamai Download Manager downloads.
Can't download a trial that uses Akamai Download Manager? Includes Acrobat X Pro. See Can't download trial Akamai Download Manager.
Try this second. Didn't find what you needed in Try this first? Try one or more of the following tasks. Use a different browser. Make sure that your computer meets the Akamai Download Manager minimum system requirements. Allow pop-up windows and cookies.
Check your connectivity. Visit the Adobe website to make sure that you are connected to the Internet. Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check.
