After starting Microsoft Outlook , the program hangs or stops when the Loading Profile dialog appears, as shown in the following figure:. There is a conflict between the hardware graphics acceleration feature and this combination of video hardware when the video drivers are not at the latest version.
This issue has also been reported to occur on Office installations that do not have SP1 installed. There are two resolutions to this problem. One is a temporary workaround and the other is the recommended long-term solution. To get Outlook started without stopping at the Loading Profile dialog, add the DisableHardwareAcceleration registry subkey using the following steps. For more information, see Display issues in Office client applications. This solution is considered a temporary solution because we recommend you take advantage of hardware graphics acceleration in Office programs.
At your earliest convenience, follow the steps in the Recommended long-term solution section and re-enable hardware graphics acceleration in Office programs. The setting shown in step 6 is an Office-wide setting even though you are disabling it from the Outlook options dialog box.
The recommended solution to fix this problem is to update your video drivers to the latest version. Once you have updated your video drivers, you should be able to re-enable hardware graphics acceleration for Office.
Video card manufacturers frequently release updates to their drivers to improve performance or to fix compatibility issues with new programs. If you do not find an updated video driver for your computer through Windows Update and you must have the latest driver for your video card, go to the support or download section of your video card manufacturer's website for information about how to download and install the newest driver.
Once you have updated your video card drivers, revisit the steps in the Temporary workaround section. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites.
Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Details required : characters remaining Cancel Submit Answer A. It says that the problem seems to show up when the computer has two graphics cards and one of them is an nVidia graphics card. It is beyond me why office applications would need graphics acceleration and it seems that Microsoft does not test it's applications on computers with two graphics cards.
The very same problem was present in an Office update in June Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Outlook Outlook. I have the same question Report abuse. Details required :. Cancel Submit.
